Hot Line Number
+3039606543
Hot Line Number
+3039606543
+3039606543
+3039606543
Getting started with A&A Languages is simple! Whether you're looking for on-site, over-the-phone, or virtual interpreting services, we’ve got you covered. To begin, simply reach out to us at [email protected], and our team will guide you through the process. We’ll help you set up your account, understand your specific needs, and get you connected with the right interpreter.
If you have any specific questions or need assistance, our Client Success team is ready to assist you every step of the way.
If you are not yet a client, please contact [email protected]. If you are already a client, reach out to your dedicated Client Success Manager or contact [email protected].
Many clients do not require an access code, as they are assigned a unique dial-in number. If you do need an access code, you can obtain it from the Implementation Team or your Client Success Manager by emailing [email protected].
Our onboarding process includes an implementation department to guide you through setup. You’ll be assigned a dedicated implementation manager who will configure your account based on your preferences and ensure a smooth transition with a tailored training plan. For more information, reach out to [email protected].
While A&A Languages provides on-demand interpretation services, there are certain scenarios where pre-scheduling can help ensure smoother service. You may want to schedule in advance if:
The process for scheduling interpreters depends on your account setup and permissions. To schedule an interpreter, please reach out to us via email at [email protected], and our team will guide you through the process based on your specific needs.
At A&A Languages, we value your feedback to continuously improve the quality of our services. After each session, you’ll have the opportunity to fill out a brief survey (1-5 scale) about your experience. This helps us track performance and improve our services.
For specific feedback or if you have concerns regarding an interpreter's performance, please contact us directly at [email protected]. Please include details such as:
Your input is crucial for ensuring high standards and quality service
We support a wide range of languages. For more details on our available languages, please reach out to [email protected] for a comprehensive list.
Our services are available 24/7/365. For inquiries or assistance, you can always contact us at [email protected]
Yes, A&A Languages has a dedicated document translation team. We can assist with translating a wide variety of documents, including legal, medical, and internal documents. For more details, email [email protected].
Yes, A&A Languages provides qualified ASL interpreters for onsite and virtual services. Please contact your designated Client Success Manager or email [email protected] for more details, fees, and account settings.
Our A&A Languages platform allows video interpreters to send links to a client’s patient, eliminating the need for an external telehealth platform. For more information on how to use A&A Languages for video conferencing, contact [email protected].
Yes, our platform allows interpreters to add participants to the room. Please provide the interpreter with the necessary details for dialing into the meeting. For assistance, email [email protected].
Yes, we offer LEP Direct Dial, a special dial-in number that connects your Limited English Proficient patrons directly to an interpreter. To learn more, please email [email protected]
A&A Languages’ telephony and video platforms allow for call recording capabilities. These recordings are stored securely for up to 60 days and are used for internal quality assurance. If you have further questions, please contact [email protected]
Due to HIPAA regulations, call recordings are not available for client distribution.
We value your feedback and strive for excellence in every interaction. After each call, you’ll have the opportunity to complete a 1-5 quality survey. Low scores will be reviewed by our Quality Control team, while high scores will be noted on the interpreter's performance record.
For specific feedback or concerns, including technical issues or interpreter challenges, please email [email protected]. To help us address your concern efficiently, include the following details:
To ensure your account remains secure, any changes to contact information must come directly from your designated account representative. Please reach out to our Client Success team at [email protected], and we’ll assist you with the process. Please note, updates will not be made without explicit instructions via email.
Occasionally, disconnects happen due to telecommunication issues, similar to disruptions with internet or TV services. If your call disconnects, simply dial back in. The carrier will re-route the call, and you should be reconnected quickly.
In rare instances, an interpreter may inform you that they cannot continue the session. This could be due to factors such as:
If this happens, we recommend ending the current call and reconnecting with a different interpreter. To help avoid this situation, it’s useful to inform the interpreter in advance if the call will involve complex topics, sensitive subjects, or a longer duration (over 45 minutes)
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